SHIPPING

ORDER PROCESSING TIME
Please allow for  1 - 2  business days (excluding weekends and holidays) for your order to be processed after receiving your order confirmation email. 

SHIPPING FOR LIFESTYLE PRODUCTS
We offer shipping from UPS and USPS domestically and to select international destinations. Shipping times will vary depending on your proximity to our location. USPS and UPS estimate, but cannot guarantee, 2 - 8 business days for domestic deliveries. International shipping may take longer. You will receive an email notification with tracking information when your order has shipped, please be sure to check your spam folder if you do not receive a notification within 72 hours.

If a package cannot be delivered due to an error entering your shipping address, we are not responsible for any additional fees that may incur in order to reroute or reship your package.

SHIPPING FOR FURNITURE
After placing your furniture order at checkout select “Request a Quote” and you will be contacted within 1 - 2 business days with a shipping estimate and lead time. Furniture will take between 4 - 10 weeks to create and deliver because it is made-to-order. We use UPS and freight shipping depending on your furniture’s size and weight. We estimate, but cannot guarantee, 4 - 10 business days for furniture deliveries. Shipping times will vary depending on your proximity to our location. You will receive an email notification with tracking information when your order has shipped, please be sure to check your spam folder if you do not receive a notification within 72 hours of estimated ship date. 

If a package cannot be delivered due to an error entering your shipping address, we are not responsible for any additional fees that may incur in order to reroute or reship your package.

IN-STORE PICKUP
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 business day. We will send you an email confirmation when your order is ready. In-store pickup times are during normal store hours.

Please feel free to contact us at hello@steelandplank.com or 706-850-7980 if you have any questions or concerns!